Take Part in the National Conversation
The Tenant Services Authority (TSA) are the new regulators for affordable housing and their aim is to raise the standard of services to tenants. The TSA want to hear the views of tenants across the county through their National Conversation scheme.
Optima are holding two events for residents to attend to give your views on what makes a good landlord and excellent service, so please book your place and come along for your chance to win £100 in our prize draw.
You can find out more about the TSA and their plans for the future by clicking on the following link www.tenantservicesauthority.org
You are cordially invited to attend one of the following events to give your views on what makes a good landlord.
Evening Event
Wednesday 25th February 2009
Time: 6pm
Place: Optima Community Hall, St Thomas House, 80 Bell Barn Road
Daytime Event
Tuesday 3rd March 2009
Time: 2pm
Place: Optima Community Hall, St Thomas House, 80 Bell Barn Road
Please book early to make sure you reserve your place!
So what’s it all about then?
The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations. One of the first things the TSA wants to do is draw up a brand new set of standards for all social landlords. Therefore this is your opportunity to help set these new standards and ensure that services for tenants
continue to improve.
Why is this important to you as an Optima resident?
The standards are important because the TSA will monitor how Optima perform in achieving them and will take action against any landlord that does not meet them.
What will happen at these events?
• The cast of ‘Are you being served right’ will perform a short interactive sketch.
• John Hughes, an independent advisor, will listen to what you think is a good or bad service.
• Relax with food and drink, fill in a questionnaire and enter a free prize draw to win £100!
Last updated: 11-02-2009
